Manager, Operations (Conversions) at Luxottica Group in Mason, OH
Requisition ID:
552483 Position:
Full-Time Total Rewards:
Benefits/Incentive Information Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe. In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States. Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services. GENERAL FUNCTION The Manager of PC Conversion Operations will be responsible to execute flawlessly the conversion plans related to integrating a new optical Professional Company (PC) within Luxottica after acquisition. This individual will be responsible for the preparation work, launch and on-boarding of new optical professional corporations into Luxottica. In addition, this individual may also assist in day-to-day operations of the brand. MAJOR DUTIES AND RESPONSIBILITIES Provides leadership on execution of the conversion plans to ensure successful completion of each PC conversion, specifically focused in on-site technology integration and operations to align to TeamVision's operating standards. Manages multiple conversions simultaneously; each may be in a different phase of completion. Develops and executes training plans; leads facilitation onsite covering all non-doctor roles and job functions. Collaborates with cross-functional partners to help establish each PC's unique technology conversion strategy including but not limited to point-of-sale migration, electronic medical records/patient management system migration (i.e. Employee Health Records, Practice Management System), network conversion, etc. Builds and fosters collaborative relationships with all brand team members, field leadership and corporate departments; remaining informed of initiatives and business processes. Delivers activities outlined in the project plan to meet expectations and achieve desired outcomes. Activities include but not limited to data and equipment requests, supply ordering, coordination for software accounts creation, and tracking management for conversion equipment deliveries. Applies knowledge and experience to identify risks, develop and evaluate alternative solutions to drive positive outcomes. Ensures adherence to project success criteria. Support creation of data packages in our point-of-sale that represent the sites' professional services and fees. Conduct onsite assessments to identify successes and opportunities in relation to our conversion and implementation approach to bridge gaps or modify plans to ensure a successful conversion. Ensures field and cross functional feedback on all conversions is captured and incorporated for process improvement. Conducts project post-mortems (Lessons Learned) and documents findings and best practices; leverages continuous improvement principles to improve go-forward process in collaboration with the Sr. Project Manager. Travel of up to 75%. BASIC QUALIFICATIONS Bachelor's Degree or equivalent experience 5
years in retail or specialty retail Experience in retail field operations or healthcare environment Firm understanding in electronic health records (EHR), point of sale (POS), insurance and medical billing (i.e. CPT codes) Strong organizational skills - project management, time management and prioritizing Advanced knowledge of Microsoft Office including Word, Excel (complex spreadsheets) and PowerPoint Strong analytical and critical thinking skills Strong Customer Service Orientation - phone skills, problem solving, timely and appropriate follow-up Excellent communication skills - written, verbal, listening and presentation Ability to balance multiple projects simultaneously keeping to deadlines Ability to continuously travel up to 75% in North America
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
552483 Position:
Full-Time Total Rewards:
Benefits/Incentive Information Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe. In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States. Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services. GENERAL FUNCTION The Manager of PC Conversion Operations will be responsible to execute flawlessly the conversion plans related to integrating a new optical Professional Company (PC) within Luxottica after acquisition. This individual will be responsible for the preparation work, launch and on-boarding of new optical professional corporations into Luxottica. In addition, this individual may also assist in day-to-day operations of the brand. MAJOR DUTIES AND RESPONSIBILITIES Provides leadership on execution of the conversion plans to ensure successful completion of each PC conversion, specifically focused in on-site technology integration and operations to align to TeamVision's operating standards. Manages multiple conversions simultaneously; each may be in a different phase of completion. Develops and executes training plans; leads facilitation onsite covering all non-doctor roles and job functions. Collaborates with cross-functional partners to help establish each PC's unique technology conversion strategy including but not limited to point-of-sale migration, electronic medical records/patient management system migration (i.e. Employee Health Records, Practice Management System), network conversion, etc. Builds and fosters collaborative relationships with all brand team members, field leadership and corporate departments; remaining informed of initiatives and business processes. Delivers activities outlined in the project plan to meet expectations and achieve desired outcomes. Activities include but not limited to data and equipment requests, supply ordering, coordination for software accounts creation, and tracking management for conversion equipment deliveries. Applies knowledge and experience to identify risks, develop and evaluate alternative solutions to drive positive outcomes. Ensures adherence to project success criteria. Support creation of data packages in our point-of-sale that represent the sites' professional services and fees. Conduct onsite assessments to identify successes and opportunities in relation to our conversion and implementation approach to bridge gaps or modify plans to ensure a successful conversion. Ensures field and cross functional feedback on all conversions is captured and incorporated for process improvement. Conducts project post-mortems (Lessons Learned) and documents findings and best practices; leverages continuous improvement principles to improve go-forward process in collaboration with the Sr. Project Manager. Travel of up to 75%. BASIC QUALIFICATIONS Bachelor's Degree or equivalent experience 5
years in retail or specialty retail Experience in retail field operations or healthcare environment Firm understanding in electronic health records (EHR), point of sale (POS), insurance and medical billing (i.e. CPT codes) Strong organizational skills - project management, time management and prioritizing Advanced knowledge of Microsoft Office including Word, Excel (complex spreadsheets) and PowerPoint Strong analytical and critical thinking skills Strong Customer Service Orientation - phone skills, problem solving, timely and appropriate follow-up Excellent communication skills - written, verbal, listening and presentation Ability to balance multiple projects simultaneously keeping to deadlines Ability to continuously travel up to 75% in North America
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
