Customer Service and Collections Representative
Mason, OH Mason, OH Full-time Full-time $40,000 - $46,000 a year $40,000 - $46,000 a year 1 hour ago 1 hour ago 1 hour ago Summit Funding Group, Inc.
is an established and growing equipment leasing company and a wholly owned subsidiary of First Financial Bank located in Mason, OH.
Summit is hiring a full-time Customer Service Representative and Collections Representative.
The ideal candidate will handle incoming calls from a portfolio of business to business customers with questions regarding lease contracts, payoff, making payments, taxes, and the like.
As a Consumer Service and Collections Representative, it is important that you are personable, positive and able to remain friendly and engaged during calls.
At the same time, you should also display an assertive personality and be motivated by a competitive nature.
The Consumer Service Representative position will require you to be self-motivated and career-minded, with a strong work ethic.
ESSENTIAL DUTIES AND
Responsibilities:
Researching and resolving customer concerns regarding lease contracts.
Timely responding to incoming emails and phone calls from customers.
Working collaboratively with legal, accounting and other departments as may be required.
Recording accurate and detailed notes in system; updating customer account status.
Collecting past due invoices.
Generating 30 and 60 day past due letters to Customers.
Making outbound calls as required for light collections, such as a 10-day reminder call.
Contacting customers to discuss delinquent accounts and negotiating payment.
Other reasonable duties, as may be determined by the Collections Manager.
EDUCATION / EXPERIENCE REQUIREMENTS:
High school diploma or GED Minimum 1 year experience in the same job; experience with customer interaction preferred.
Excellent oral and written communication skills.
Strong problem-solving and organizational abilities.
Friendly, professional, and confident demeanor on the telephone and in person.
Able to operate in Microsoft Word; other software such as Excel or Aspire experience a plus.
Motivation and interest in working independently with minimal supervision.
Dependable attendance and punctuality.
Job Type:
Full-time Pay:
$40,000.
00 - $46,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Mason, OH 45040:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
is an established and growing equipment leasing company and a wholly owned subsidiary of First Financial Bank located in Mason, OH.
Summit is hiring a full-time Customer Service Representative and Collections Representative.
The ideal candidate will handle incoming calls from a portfolio of business to business customers with questions regarding lease contracts, payoff, making payments, taxes, and the like.
As a Consumer Service and Collections Representative, it is important that you are personable, positive and able to remain friendly and engaged during calls.
At the same time, you should also display an assertive personality and be motivated by a competitive nature.
The Consumer Service Representative position will require you to be self-motivated and career-minded, with a strong work ethic.
ESSENTIAL DUTIES AND
Responsibilities:
Researching and resolving customer concerns regarding lease contracts.
Timely responding to incoming emails and phone calls from customers.
Working collaboratively with legal, accounting and other departments as may be required.
Recording accurate and detailed notes in system; updating customer account status.
Collecting past due invoices.
Generating 30 and 60 day past due letters to Customers.
Making outbound calls as required for light collections, such as a 10-day reminder call.
Contacting customers to discuss delinquent accounts and negotiating payment.
Other reasonable duties, as may be determined by the Collections Manager.
EDUCATION / EXPERIENCE REQUIREMENTS:
High school diploma or GED Minimum 1 year experience in the same job; experience with customer interaction preferred.
Excellent oral and written communication skills.
Strong problem-solving and organizational abilities.
Friendly, professional, and confident demeanor on the telephone and in person.
Able to operate in Microsoft Word; other software such as Excel or Aspire experience a plus.
Motivation and interest in working independently with minimal supervision.
Dependable attendance and punctuality.
Job Type:
Full-time Pay:
$40,000.
00 - $46,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Mason, OH 45040:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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